Refund Policy
At ShoesLace, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help! Please read our refund policy carefully to understand your rights and options.
1. Eligibility for Refunds
You may request a refund for items purchased from ShoesLace within 30 days of receiving your order. To be eligible for a refund, the following conditions must be met:- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including all tags and labels.
2. How to Request a Refund
To initiate a refund, please follow these steps:- Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to request a refund.
- Provide your order number and a brief description of the reason for the return.
- Once your request is approved, you will receive instructions on how to return the item.
3. Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.4. Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your financial institution.5. Exclusions
Certain items may be excluded from our refund policy, including:- Items that are marked as final sale.
- Items that have been worn or used.
- Items returned without original packaging or tags.